Returns & Exchange Policy
We allow upto 14 days for items to be returned for an exchange or refund.
The following applies:
- Goods & packaging must be in condition they were received in.
- Refunds will only be for the goods & not the postage & packing costs!
- Refunds & exchanges are only given on receipt of original merchandise & not before.
- Refunds cannot be given on discounted items, unless faulty.
- If the item is reduced because of the fault, & explained that this is the case - this item cannot be refunded.
- Earrings cannot be exchanged or refunded, unless faulty!
for Cane & other furniture orders
If this is an order (not from stock) these cannot be returned unless faulty.
If it is a stock item the furniture can be returned for a refund, the refund will be for the furniture only & not the delivery charge. returning the furniture will be at the customer's cost.
Reporting faulty or damaged items
website customers - need to contact us within 3 working days of receiving your order, to report an item is faulty or damaged. We will ofcourse issue you an exchange or refund, including Postage & packing costs to and from us.
For Furniture orders - you will be asked to inspect it thoroughly when receiving your delivery, and to sign for the goods received in good condition.
Shop customer's - need to contact us within 7 working days, to report an item is faulty or damaged.
Waranties
Generally on most products that we stock have a 12 month waranty.